To deliver the strategic aims the SRS will:

• Deliver effective technology services from a single combined unit and operate as one SRS.
• Develop a capable, professional workforce that can meet the challenges within technology over the coming years.

The strategic drivers that underpin the SRS strategy include:

• To deliver a technology environment aligned to the partner needs and what they need to deliver for their citizens.
• The aim of the partnership strategy is not simply roll out technology, it is to deliver the technology that supports the partners needs for their services to citizens.
• The enabling of the work "is what we do" and not "where we go" principles for staff to work anywhere.
• The drive to collaborate and integrate services across multiple Public Sector organisations in support of the Welsh national strategy, working nationally as the preferred option, regionally where national is not appropriate and locally only as a last resort.
• The willingness to be at the forefront of national system development, piloting, adoption and usage. The SRS aims to be a willing partner and collaborative organisation.
• The increasing financial challenges facing the Public Sector and the need to reduce cost, generate efficiencies and deliver cashable savings.
• The service specific developments which require a strategic corporate technology framework that provides clear direction for departmental business strategies to align with.
• The new models of service delivery through increased levels of partnership working with other public sector agencies.
• The changes in employee and customer expectations about the role and use of technology. A more technology aware user base will drive channel shift, providing new opportunities.
• A growing need for better information sharing whilst ensuring a robust but proportionate approach to safeguarding against data loss.
• The drive to improve services to both citizens and staff.